Your employees are the first line of defence. Missed opportunity?

Does every incident go into your accident book? Are the health and safety hazards logged and managed effectively?

What about IT security issues? Humans are responsible for over 80% of IT security breaches, so they must play a big part in your cyber defence, even with a huge array of cyber security tools in place!

What is the process for reporting dodgy-looking emails?

If one of your team members spots a suspicious email, it’s best practice to report it so it can be communicated to the rest of your organisation, preventing someone from falling foul of a phishing scam.

IT Support teams can remove those emails from users’ inboxes with the right tools in place.

If the employee brushes it off or thinks someone else will handle it, that innocent-looking email could lead to a massive data breach, potentially costing your company big bucks.

Most just don’t report issues.

A recent study shows that 10% of employees report phishing emails. Why so low?

  • They might not realise how important it is.
  • They’re scared of getting into trouble if they’re wrong.
  • Or they think it’s someone else’s job.

Plus, if they’ve been shamed for security mistakes before, they’re even less likely to speak up.

Some employees just don’t get it. They may not know what a security threat looks like or why reporting it is vital. This is where education and culture is effective.

How can you encourage employees to report security issues?

Think of cyber security training as an engaging and interactive experience. Use real-life examples and scenarios to show how a minor issue can snowball into a significant problem if not reported.

Simulate phishing attacks and demonstrate the potential fallout. Make it clear that everyone has a vital role in keeping the company safe. Employees who understand their actions can prevent a disaster and will be more motivated to report anything suspicious.

Make sure your reporting process is as simple and straightforward as possible. Think easy-access buttons or quick links on your company’s intranet.

Make sure everyone knows how to report an issue. Regular reminders and clear instructions can go a long way. When someone does report something, give them immediate feedback. A simple thank you or acknowledgement can reinforce their behaviour and show them that their efforts matter.

Create a culture where reporting security issues is seen as a positive action. If employees feel they’ll be judged or punished, they’ll keep quiet. Leaders in your company need to set the tone by being open about their own experiences with reporting issues. When the big boss talks openly about security, it encourages everyone else to do the same.

What about appointing security champions within different departments? These are your go-to people for their peers, offering support and making the reporting process less intimidating. Keep security a regular topic of conversation so it stays fresh in everyone’s minds.

Celebrate the learning opportunities that come from reported incidents. Share success stories where reporting helped avoid a disaster. This will not only educate but also motivate your team to keep their eyes open and speak up.

By making it easy and rewarding for your employees to report security issues, you’re protecting your business and building a more engaged and proactive workforce.

Encourage open communication and continuous learning and avoid shaming anyone for their mistakes. The faster issues are reported, the easier and cheaper they are to fix, keeping your business secure and thriving.

We can help with that.

This is something we regularly help businesses with. If we can help you too, get in touch.