VoIP – Voice over Internet Protocol – Telephone Systems that use the Internet.
In the UK, BT is in the process of turning off traditional PSTN phone lines, so the old home landline will be a thing of the past. The current target date for completion is January 2027, but this has already slipped from 2025.
For businesses where customer communication is key, a flexible, affordable phone system could be a vital part of the process.
VoIP systems offer:
Flexibility: You can use your mobile to make and receive calls from a “landline number.” Anywhere in the world. The 01782 898 148 number that we use at E-Volve is a VoIP number answered using a softphone app on our mobile phones.
Don’t worry you can still have a desk phone.
Integrations: with CRM systems and other communication tools like teams. Keep track of your customer contact automatically.
Phone system features, without the costs: With VoIP, you can build caller menus, use internal extension dialling, conduct conference calls, record calls, and even have voicemail to email included by most vendors. You get a full-featured phone system without the hardware and software support costs, ensuring a secure investment for your business.
Scalable: new starters or extra lines can be set up remotely and without the need to buy extra hardware.
Professional Appearance: Many customers still see value in a geographic number, and with VoIP, you can maintain this professional appearance, enhancing the credibility of your business and instilling confidence in your customers.